Privacy Policy
This Privacy Policy explains how Authentic Support Services collects, uses, discloses, and safeguards personal information when you use this portal. It is designed to align with applicable United States privacy requirements, including state consumer privacy laws where they apply.
1. Information We Collect
We may collect the following categories of information:
- Identifiers and contact details such as name, email address, phone number, and portal account details.
- Employment and onboarding information submitted through registration and account management forms.
- Sensitive personal information that may include date of birth and government identifier data where required for verification.
- Portal activity data such as login attempts, security events, and device or browser information.
- Messages and support request content you submit through the support form.
2. How We Use Information
We use personal information for legitimate business and operational purposes, including to:
- Create and maintain accounts, authenticate users, and secure portal access.
- Provide staffing and administrative portal services.
- Send service communications such as verification and password reset messages.
- Detect, investigate, and prevent fraud, abuse, and other security incidents.
- Comply with legal obligations and respond to lawful requests.
3. Legal Basis and US State Privacy Disclosures
Depending on your state of residence, you may have rights related to access, correction, deletion, portability, and appeal of certain privacy decisions. For residents of California and other states with comprehensive privacy laws, we process personal information for the business purposes described in this policy and do not sell personal information for monetary consideration.
We do not knowingly process personal information for targeted advertising in this portal. If our practices change, this policy will be updated and any required opt-out mechanisms will be provided.
4. Cookies and Similar Technologies
This portal uses essential technical mechanisms required for session management, security, and fraud prevention. Third-party security tools, such as reCAPTCHA, may collect technical information subject to their own privacy terms.
5. Disclosure of Information
We may disclose information to:
- Service providers that support hosting, communications, security, and portal operations.
- Regulators, law enforcement, or other parties when required by law or to protect rights and safety.
- Successors in connection with a merger, acquisition, or corporate transaction, subject to lawful safeguards.
6. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information. No system can be guaranteed 100% secure, but we continuously work to reduce risk and protect data integrity.
7. Data Retention
We retain personal information for as long as needed to provide services, maintain required records, resolve disputes, and comply with legal obligations. Retention periods vary by data type and purpose.
8. Your Privacy Rights
Subject to applicable law, you may request to:
- Know what personal information we hold about you.
- Correct inaccurate personal information.
- Delete personal information, subject to legal exceptions.
- Receive a portable copy of certain information.
- Appeal a denied privacy request where required by state law.
To exercise your privacy rights, contact us through the support form available in this portal. We may verify your identity before processing your request.
9. Children's Privacy
This portal is intended for authorized staff and administrative users and is not directed to children under 13. We do not knowingly collect information directly from children through this portal.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the Effective Date and posting the revised policy on this page.
11. Contact
If you have questions about this Privacy Policy or your privacy rights, please contact us using the support form in the portal.
This policy is provided for general informational purposes and should be reviewed by legal counsel to confirm alignment with all federal and state laws applicable to your organization.